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<DIV><SPAN class=125350521-04102004>David,</SPAN></DIV>
<DIV><SPAN class=125350521-04102004></SPAN> </DIV>
<DIV><SPAN class=125350521-04102004>Your points are well taken. Not being
a techie, my view of a telecenter is fairly simplistic. I see it as a
point/place in a community for interactive (two way flow) dissemination of
information. I view telecenters as interactive libraries. Community
libraries disseminate information, have community meetings/
seminars/discussions. It is the interactive nature of the ongoing
communication that distinguishes the telecenter from a library, which obviously
is related to the medium of the communication.</SPAN></DIV>
<DIV><SPAN class=125350521-04102004></SPAN> </DIV>
<DIV><SPAN class=125350521-04102004>The importance of including necessary
content areas in the language of any outcome document is similar to insuring
that all the necessary sections for books are included in the library from the
outset. Once a plan (of action) is implemented, funding and space
allocation become very competitive. What is not in the initial
agreement/plan may end up being excluded.</SPAN></DIV>
<DIV><SPAN class=125350521-04102004></SPAN> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=125350521-04102004><FONT
face="Times New Roman" size=3><SPAN
class=531305301-29092004>Elizabeth</SPAN><SPAN
class=531305301-29092004><BR><BR>Dr. Elizabeth Carll<BR>Focal Point</SPAN></DIV>
<DIV>
<DIV><SPAN class=531305301-29092004>International Society for Traumatic Stress
Studies;<BR>Chair Media/ICT Working Group,<BR>NGO Committee on Mental Health,
New York<BR>Tel: 1-631-754-2424<BR>Fax: 1-631-754-5032<BR><A
href="mailto:ecarll@optonline.net"><FONT
color=#000000>ecarll@optonline.net</FONT></A></SPAN></DIV>
<DIV><SPAN class=531305301-29092004></SPAN> </DIV></FONT></SPAN></FONT>
<P><FONT face=Tahoma size=2><SPAN
class=125350521-04102004> </SPAN>-----Original Message-----<BR><B>From:</B>
telecentres-bounces@wsis-cs.org [mailto:telecentres-bounces@wsis-cs.org]<B>On
Behalf Of </B>David Leeming PFnet<BR><B>Sent:</B> Monday, October 04, 2004 12:39
AM<BR><B>To:</B> telecentres@wsis-cs.org<BR><B>Subject:</B> Re: [Telecentres]
Basic Telecentre Items/ICT Definition<BR><BR></P></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><FONT face=Arial size=2>Then perhaps a definition of a Telecentre needs
to map out the functions these human resources perform. There
are also functions that are required for useful information exchange to take
place, that may not be strictly associated with the telecentre. These include
awareness raising, training, mobilisation of the stakeholders all along the
information "chain" including the "knowledge centres" (in a country like ours,
CRM is not widely practiced....the central institutions are often the worst at
communication). ICT strategy building is important,
too. </FONT><FONT face=Arial size=2>I</FONT><FONT face=Arial size=2>n
fact it is difficult to see where to demarkate a telecentre, looking at it
from the "information flow" point of view.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>As a simple example, to allow rural people to
obtain legal advice by email, it was not as simple and notifying them of the
(say) Public Solicitor's email address. We had to train (remotely) the rural
ICT operators to publicise it and raise awareness, hold meetings with the
Public Solicitor and other stakeholders and discuss the procedures required
and other practicalities, and above all get everyone on board. (now
it works marvellously). Information doesn't just flow - it needs to be
driven by the knowledge owners as much as their "customers" or
"clients". </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I suppose we are getting into a defination of
"content" as well as "function".</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>David</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV> ----- Original Message ----- </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=ecarll@optonline.net href="mailto:ecarll@optonline.net">Elizabeth
Carll, PhD</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=leeming@pipolfastaem.gov.sb
href="mailto:leeming@pipolfastaem.gov.sb">David Leeming PFnet</A> ; <A
title=telecentres@wsis-cs.org
href="mailto:telecentres@wsis-cs.org">telecentres@wsis-cs.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, October 04, 2004 12:48
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [Telecentres] Basic
Telecentre Items/ICT Definition</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=091214301-04102004>David,</SPAN></DIV>
<DIV><SPAN class=091214301-04102004></SPAN> </DIV>
<DIV><SPAN class=091214301-04102004>Thanks for the clarification. I
always thought that such staff support would be available at all telecentres
and considered that to be in the category of human resources. It
is always interesting to hear how others view and designate telecentre
support activities.</SPAN></DIV>
<DIV><SPAN class=091214301-04102004></SPAN> </DIV>
<DIV><SPAN class=091214301-04102004>Elizabeth</SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> <A
href="mailto:telecentres-bounces@wsis-cs.org">telecentres-bounces@wsis-cs.org</A>
[mailto:telecentres-bounces@wsis-cs.org]<B>On Behalf Of </B>David Leeming
PFnet<BR><B>Sent:</B> Sunday, October 03, 2004 8:36 PM<BR><B>To:</B>
telecentres@wsis-cs.org<BR><B>Subject:</B> [Telecentres] Basic Telecentre
Items/ICT Definition<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>Elizabeth et al.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Well, how about living ones - human
intermediaries. Community intermediaries to help people understand their
needs, to interpret and respond to incoming information, for consultative
processes, to learn how to filter information appropriately. Technical
intermediaries (commonly known as "assistants" or "operators") to
help people use the ICTs, when there are no existing skills, and to train
them as the demand and awareness grows. </FONT><FONT face=Arial size=2>The
community driven</FONT> <FONT face=Arial size=2>ethic is extremely
important, these are facilitators only.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>David</FONT></DIV></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<DIV><SPAN class=934080500-04102004><SPAN
class=731231700-04102004>D</SPAN>avid,</SPAN></DIV>
<DIV><SPAN class=934080500-04102004></SPAN> </DIV>
<DIV><SPAN class=934080500-04102004>Excellent point, as ICTs are certainly
only a means to the end product of learning and participating.
To what other appropriate tools are you referring, in addition to
ICTs?</SPAN></DIV>
<DIV><SPAN class=934080500-04102004></SPAN> </DIV>
<DIV><SPAN class=934080500-04102004>Elizabeth</SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
telecentres-bounces@wsis-cs.org
[mailto:telecentres-bounces@wsis-cs.org]<B>On Behalf Of </B>David
Leeming PFnet<BR><B>Sent:</B> Sunday, October 03, 2004 7:04
PM<BR><B>To:</B> telecentres@wsis-cs.org<BR><B>Subject:</B> Re:
[Telecentres] Basic Telecentre Items/ICT Definition<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>If we're talking about the Information
Society then we should concentrate on the information activities and not
the techology. A telecentre may be simply described as a place where
people can participate (and learn to participate) in the wider emerging
information society, using appropriate tools including ICTs.
</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial
size=2>David</FONT></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>