<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><SPAN class=890554403-06102004>David,</SPAN></DIV>
<DIV><SPAN class=890554403-06102004></SPAN> </DIV>
<DIV><SPAN class=890554403-06102004>Thanks for the further
clarification.</SPAN></DIV>
<DIV><SPAN class=890554403-06102004></SPAN> </DIV>
<DIV><SPAN class=890554403-06102004>Elizabeth</SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> David Leeming PFnet
[mailto:leeming@pipolfastaem.gov.sb]<BR><B>Sent:</B> Monday, October 04, 2004
8:16 PM<BR><B>To:</B> Elizabeth Carll, PhD;
telecentres@wsis-cs.org<BR><B>Subject:</B> Re: [Telecentres] Basic Telecentre
Items/ICT Definition<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Eliz,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Maybe I am just making general points and not
adhering to the task this group has. However, as we have largely concluded
sustainability is a critical factor/requirement, I would say that in our
experience, that can only be acheived if one includes capacity building
further out from the community, working with the providers/knowldge
centres/institutions/projects/etc. If we just provided connectivity in these
remote island communities, the linkages required to achieve critical mass - or
a dynamic growth - would not happen naturally. This is just our experience
here. So these linkages are very much part of our "telecentre" model
here.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I hope this concludes my point and focuses it a
bit on what we should be discussing.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>David</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=ecarll@optonline.net href="mailto:ecarll@optonline.net">Elizabeth
Carll, PhD</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=leeming@pipolfastaem.gov.sb
href="mailto:leeming@pipolfastaem.gov.sb">David Leeming PFnet</A> ; <A
title=telecentres@wsis-cs.org
href="mailto:telecentres@wsis-cs.org">telecentres@wsis-cs.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, October 05, 2004 8:24
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [Telecentres] Basic
Telecentre Items/ICT Definition</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=125350521-04102004>David,</SPAN></DIV>
<DIV><SPAN class=125350521-04102004></SPAN> </DIV>
<DIV><SPAN class=125350521-04102004>Your points are well taken. Not
being a techie, my view of a telecenter is fairly simplistic. I see it
as a point/place in a community for interactive (two way flow) dissemination
of information. I view telecenters as interactive libraries.
Community libraries disseminate information, have community meetings/
seminars/discussions. It is the interactive nature of the ongoing
communication that distinguishes the telecenter from a library, which
obviously is related to the medium of the communication.</SPAN></DIV>
<DIV><SPAN class=125350521-04102004></SPAN> </DIV>
<DIV><SPAN class=125350521-04102004>The importance of
including necessary content areas in the language of any outcome
document is similar to insuring that all the necessary sections for books
are included in the library from the outset. Once a plan (of
action) is implemented, funding and space allocation become very
competitive. What is not in the initial agreement/plan may end up
being excluded.</SPAN></DIV>
<DIV><SPAN class=125350521-04102004></SPAN> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=125350521-04102004><FONT
face="Times New Roman" size=3><SPAN
class=531305301-29092004>Elizabeth</SPAN><SPAN
class=531305301-29092004><BR><BR>Dr. Elizabeth Carll<BR>Focal
Point</SPAN></DIV>
<DIV>
<DIV><SPAN class=531305301-29092004>International Society for Traumatic
Stress Studies;<BR>Chair Media/ICT Working Group,<BR>NGO Committee on Mental
Health, New York<BR>Tel: 1-631-754-2424<BR>Fax: 1-631-754-5032<BR><A
href="mailto:ecarll@optonline.net"><FONT
color=#000000>ecarll@optonline.net</FONT></A></SPAN></DIV>
<DIV><SPAN class=531305301-29092004></SPAN> </DIV></FONT></SPAN></FONT>
<P><FONT face=Tahoma size=2><SPAN
class=125350521-04102004> </SPAN>-----Original
Message-----<BR><B>From:</B> telecentres-bounces@wsis-cs.org
[mailto:telecentres-bounces@wsis-cs.org]<B>On Behalf Of </B>David Leeming
PFnet<BR><B>Sent:</B> Monday, October 04, 2004 12:39 AM<BR><B>To:</B>
telecentres@wsis-cs.org<BR><B>Subject:</B> Re: [Telecentres] Basic
Telecentre Items/ICT Definition<BR><BR></P></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><FONT face=Arial size=2>Then perhaps a definition of a Telecentre
needs to map out the functions these human
resources perform. There are also functions that are required
for useful information exchange to take place, that may not be strictly
associated with the telecentre. These include awareness raising, training,
mobilisation of the stakeholders all along the information "chain"
including the "knowledge centres" (in a country like ours, CRM is not
widely practiced....the central institutions are often the worst at
communication). ICT strategy building is important,
too. </FONT><FONT face=Arial size=2>I</FONT><FONT face=Arial size=2>n
fact it is difficult to see where to demarkate a telecentre, looking at it
from the "information flow" point of view.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>As a simple example, to allow rural people to
obtain legal advice by email, it was not as simple and notifying them of
the (say) Public Solicitor's email address. We had to train (remotely) the
rural ICT operators to publicise it and raise awareness, hold meetings
with the Public Solicitor and other stakeholders and discuss the
procedures required and other practicalities, and above all get
everyone on board. (now it works marvellously). Information doesn't
just flow - it needs to be driven by the knowledge owners as
much as their "customers" or "clients". </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I suppose we are getting into a defination of
"content" as well as "function".</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>David</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV> ----- Original Message ----- </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=ecarll@optonline.net
href="mailto:ecarll@optonline.net">Elizabeth Carll, PhD</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=leeming@pipolfastaem.gov.sb
href="mailto:leeming@pipolfastaem.gov.sb">David Leeming PFnet</A> ; <A
title=telecentres@wsis-cs.org
href="mailto:telecentres@wsis-cs.org">telecentres@wsis-cs.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, October 04, 2004
12:48 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [Telecentres] Basic
Telecentre Items/ICT Definition</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=091214301-04102004>David,</SPAN></DIV>
<DIV><SPAN class=091214301-04102004></SPAN> </DIV>
<DIV><SPAN class=091214301-04102004>Thanks for the clarification.
I always thought that such staff support would be available at all
telecentres and considered that to be in the category of human
resources. It is always interesting to hear how others view
and designate telecentre support activities.</SPAN></DIV>
<DIV><SPAN class=091214301-04102004></SPAN> </DIV>
<DIV><SPAN class=091214301-04102004>Elizabeth</SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> <A
href="mailto:telecentres-bounces@wsis-cs.org">telecentres-bounces@wsis-cs.org</A>
[mailto:telecentres-bounces@wsis-cs.org]<B>On Behalf Of </B>David
Leeming PFnet<BR><B>Sent:</B> Sunday, October 03, 2004 8:36
PM<BR><B>To:</B> telecentres@wsis-cs.org<BR><B>Subject:</B>
[Telecentres] Basic Telecentre Items/ICT
Definition<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>Elizabeth et al.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Well, how about living ones - human
intermediaries. Community intermediaries to help people understand
their needs, to interpret and respond to incoming information, for
consultative processes, to learn how to filter information
appropriately. Technical intermediaries (commonly known as
"assistants" or "operators") to help people use the ICTs, when
there are no existing skills, and to train them as the demand and
awareness grows. </FONT><FONT face=Arial size=2>The community
driven</FONT> <FONT face=Arial size=2>ethic is extremely
important, these are facilitators only.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>David</FONT></DIV></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<DIV><SPAN class=934080500-04102004><SPAN
class=731231700-04102004>D</SPAN>avid,</SPAN></DIV>
<DIV><SPAN class=934080500-04102004></SPAN> </DIV>
<DIV><SPAN class=934080500-04102004>Excellent point, as ICTs are
certainly only a means to the end product of learning and
participating. To what other appropriate tools are you
referring, in addition to ICTs?</SPAN></DIV>
<DIV><SPAN class=934080500-04102004></SPAN> </DIV>
<DIV><SPAN class=934080500-04102004>Elizabeth</SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
telecentres-bounces@wsis-cs.org
[mailto:telecentres-bounces@wsis-cs.org]<B>On Behalf Of </B>David
Leeming PFnet<BR><B>Sent:</B> Sunday, October 03, 2004 7:04
PM<BR><B>To:</B> telecentres@wsis-cs.org<BR><B>Subject:</B> Re:
[Telecentres] Basic Telecentre Items/ICT
Definition<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>If we're talking about the Information
Society then we should concentrate on the information activities and
not the techology. A telecentre may be simply described as a place
where people can participate (and learn to participate) in the wider
emerging information society, using appropriate tools
including ICTs. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial
size=2>David</FONT></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>